Privacy Privacy Policy
Privacy Policy for balivisachinese.com Welcome to balivisachinese.com (referred to as “Bali Visa Chinese,” “we,” “us,” or “our”). We are an […]
Privacy Policy for balivisachinese.com
Welcome to balivisachinese.com (referred to as “Bali Visa Chinese,” “we,” “us,” or “our”). We are an Indonesian visa agency dedicated to assisting individuals with their visa applications for Indonesia. Your privacy is paramount to us, and we are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, process, and protect your personal data, in compliance with Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU 27/2022 PDP) and, where applicable, the European Union’s General Data Protection Regulation (GDPR) for our clients residing in the EU.
By using our website and services, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Data Collected
To provide our visa services, we collect various types of personal data. This data may be provided directly by you or collected automatically during your interaction with our website.
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Information You Provide Directly: This includes, but is not limited to:
- Identification Data: Full name, date and place of birth, gender, nationality, passport number, passport issue and expiry dates, passport photo, visa application form data, national ID number (if applicable).
- Contact Information: Residential address, email address, phone number.
- Travel Details: Intended travel dates, flight information, accommodation details in Indonesia.
- Financial Information: Payment details (credit card information, bank account details) for processing payments. Please note that we do not store full credit card details on our servers.
- Background Information: Occupation, educational history, employment history, marital status, family details, and any other information required by the Indonesian immigration authorities for your visa application.
- Sensitive Data: Health information (e.g., vaccination status, medical conditions) or biometric data (e.g., fingerprints, facial scan) if specifically required by the Indonesian government for certain visa types or entry regulations.
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Information Collected Automatically: When you visit our website, we may collect:
- Technical Data: IP address, browser type and version, operating system, device type, referrer URL.
- Usage Data: Pages visited, time spent on pages, links clicked, and other browsing actions. This is primarily collected through cookies and similar technologies.
2. Purpose of Data Collection
We collect and process your personal data for the following purposes, based on legal grounds such as contractual necessity, legal obligation, your consent, or our legitimate interests:
- Visa Application Processing: To prepare, submit, and manage your visa application with the relevant Indonesian government agencies (e.g., Directorate General of Immigration) or embassies/consulates.
- Communication: To communicate with you regarding your application status, respond to your inquiries, and provide updates.
- Payment Processing: To process payments for our services and related government fees.
- Service Improvement: To understand how our services are used, improve our website functionality, and enhance user experience.
- Legal Compliance: To comply with legal obligations under Indonesian law (UU 27/2022 PDP, immigration laws) and international regulations, including anti-money laundering and counter-terrorism financing laws.
- Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our services.
- Marketing (with consent): To send you promotional materials or updates about our services, only if you have explicitly given your consent. You can withdraw this consent at any time.
3. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Visa Application Data: Information related to your visa application will be retained for a period necessary to comply with Indonesian immigration regulations and our internal record-keeping obligations, typically for up to 5 years after the completion of services.
- Financial Transaction Data: Retained for 7-10 years as required by Indonesian tax and accounting laws.
- Marketing Consent: If you have opted-in for marketing communications, your contact details will be retained until you withdraw your consent.
- Other Data: Data collected automatically (e.g., cookies) is typically retained for shorter periods as per browser settings or our cookie policy.
Once the retention period expires, your personal data will be securely deleted or anonymized, unless further retention is required by law or for legitimate business purposes (e.g., dispute resolution).
4. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with trusted third parties under strict confidentiality agreements and only when necessary to provide our services or comply with legal obligations:
- Indonesian Government Agencies: Your visa application data, including sensitive personal data, will be shared with the Directorate General of Immigration of Indonesia, the Ministry of Foreign Affairs, or other relevant government bodies as required for visa processing.
- Embassies/Consulates: If your application requires submission to an Indonesian embassy or consulate outside Indonesia, your data will be shared with them.
- Service Providers: We may engage third-party service providers for payment processing, IT infrastructure, website hosting, analytics, and other operational support. These providers are contractually bound to protect your data and only process it according to our instructions.
- Legal and Professional Advisors: We may share data with our lawyers, auditors, or other professional advisors when necessary to obtain advice or protect our legal interests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction, subject to the acquiring entity adhering to this Privacy Policy.
- Legal Requirements: We may disclose your data if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, safety, or property, or that of our users or the public.
For EU clients, where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data to GDPR standards.
5. Your Rights
Under UU 27/2022 PDP and GDPR (for EU clients), you have significant rights regarding your personal data. We are committed to facilitating the exercise of these rights.
- Right to Information (UU 27/2022 Art. 5 & GDPR Art. 13-14): You have the right to be informed about the collection and use of your personal data.